Customer Service

Think Brook

Logistics

We have the facilities to deliver and install your chosen equipment. For UK mainland delivery we can for smaller items send via a courier for next day delivery. For larger pieces of equipment we have our own delivery trucks, all of which have Hiab cranes and all the appropriate moving equipment, such as skates, pallet trucks, mini lifts etc. Our experienced drivers/fitters will connect to mains services all machinery for testing; it is only when you have fully tested the equipment do we ask to be paid.
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Customer Services

At Brook Food Processing Equipment, we understand the bigger picture.  We pride ourselves on not only supplying the machine, but also on providing excellent after sales service to both the machine and the customer.

To do this, we offer a range of services to deal with everything from financing to delivery, installation and commissioning, add-on solutions such as steam systems, and fully comprehensive range of spare parts.  We even have test bakery so you can try before you buy!

Please click on the relevant link for more information on each service.

Contact Us

Our Sales Team can be contacted on 01643 704541.

 

Finance

Before purchasing new equipment for your bakery you need to carefully consider the options available to pay for it.
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Service

At Brook Food we understand the bigger picture, we look after both the machine and the customer for life.

With this in mind we have established a network of engineers covering the whole country, who are fully trained in the maintenance and repair of the full range of bakery equipment.
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Spare Parts

We understand the importance of after sales service and as such our spares department is central to the smooth running of our after sales service. Located at our Minehead HQ we normally carry in excess of £100,000 of spare parts.
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Technical Support

Got a problem? Need a solution quickly and don't know where to turn?
Our technical support team can get you the answer quickly.
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